In fintech, success depends on seamless collaboration between engineering and operations teams. Developers build the product. Operations keep it running: handling support, fraud, compliance, reconciliation and finance behind the scenes.

As your business scales, these critical processes often become manual, increasing the risk of costly errors. Customer support struggles as delays pile up, with teams waiting on slow responses from those holding the necessary data. Ultimately, inefficiencies cause tasks to slip through the cracks, leaving you stuck in a cycle of constantly reacting to issues as they arise.

If this feels all too familiar, you’re not alone. In this article, we’ll show you how Blnk Cloud can transform your fintech operations, helping you regain control and operate with confidence.

Introducing Blnk Cloud

Blnk Cloud is a tool designed for fintech operators to easily collaborate, access and work with their financial data in one place. Cloud makes it easy to perform back-office operations while ensuring it stays up-to-date with your financial ledger. Some of what you can do with Cloud are:

1. View your financial data
2. Create new records (ledgers, balances, transactions, and identities)
3. Refunding transactions
4. Commit & void inflight transactions
5. Fraud detection & transaction monitoring
6. Flag & investigate anomalies
7. Generate custom reports
8. Invite other teammates

View your financial data

Blnk Cloud provides instant access to all your financial data within a single, intuitive workspace. Effortlessly filter lists, view detailed records, copy information, or search for specific data.

Everything you need is at your fingertips, designed to save time and boost productivity.

Create new records

With Blnk Cloud, you can effortlessly add new records, such as ledger entries, balances, transactions, and identities, directly to your financial ledger from your Cloud workspace.

Suppose a customer reports a missing deposit. You verify with your banking partners that the deposit was received, but the customer’s balance hasn’t updated. Using your Cloud workspace, you can quickly post the transaction, ensuring the customer’s balance and transaction history are accurately updated in real time.

Refund transactions

In one click, you can refund a transaction directly on Blnk Cloud to resolve wrong deposits, transaction mistakes or failed payments.

Commit & void inflight transactions

An inflight transaction is a transaction that is on hold until specified conditions have been met. For example, a customer performing an escrow transaction needs to approve the payment before it is processed and paid out.

With Blnk Cloud, you can navigate to the inflight transaction and commit (approve) or void it depending on if you deem the conditions to be met or not.

Fraud detection & transaction monitoring

Get notified the moment an anomaly is detected in your financial data. For instance, Blnk can flag a balance that’s processing an unusually high number of transactions within a set timeframe, enabling you to investigate and act swiftly.

You can also set custom thresholds for your balances, transactions, and identities data that defines what Blnk considers an anomaly in your application.

Flag & investigate anomalies

Easily flag a balance, transaction, or identity you deem suspicious, enabling your compliance team to review or investigate promptly. Blnk automatically gathers all relevant details related to the anomaly, giving you a clear and efficient starting point for your investigation.

For example, if an identity is flagged in a suspicious transaction, the anomaly details page displays all associated balances and the affected transaction, streamlining your review process.

Generate custom reports

Blnk Cloud lets you build custom reports tailored to your respective workflows. You can generate data for balances, transactions, identities, and anomalies in your workspace. And since everything ties back to Blnk Core, the data is always up-to-date, consistent, and ready to export.

Now everyone in your team gets the answers they need—with zero bottlenecks or delays.

Invite other teammates

Operations often require a team effort. With Blnk, you can invite teammates to your workspace and define their roles and permissions with precision.

Leverage access control to ensure everyone has the right level of authority, while audit logs provide full visibility into their actions, keeping your operations secure and transparent.

Bottomline

Developer tools help you build. Operator tools help you scale.

With Blnk Finance, you don’t have to choose. We give your entire team a shared workspace—secure and easy to use. So you can move faster, stay compliant, and focus on building a fintech product that lasts.

Want to try this out with your team? Start here.